Tronicline Automations, Lda
Returns
RETURNS – TRONICLINE LDA
If the customer wishes to return one or more items, may do so within 14 days after the invoice date. Products must be intact, sealed, Complete with all accessories and manuals, and in the original packaging, without any damage or alteration.
To make the return, the customer must contact TRONICLINE Lda, providing the order number, the description or reference of the products to be returned, and specify the desired reimbursement method. The refund will be processed via the original payment method or other agreement made between both parties. Only the value of the products will be refunded, excluding shipping costs.
If the product was purchased in a promotional campaign and included offers, the customer must return both the main product and the offer, both following the same return conditions.
Returning incomplete products, damaged, without packaging or with signs of use will not be accepted. If that's the case, the customer will lose the right to a refund and will have 10 days to collect the(s) product(s) on the premises, being responsible for collection costs.
REFUNDS are made in the original payment method or as agreed, with a deadline of up to 15 days after receipt and verification of the returned products.
If the product was mistakenly purchased or with wrong sending method, The customer should assume all costs in relation to bank fees.
To trigger the return process you must fill in and send the form below.
Return policy, with a minimum period of 14 Days after reception, according to community legislation
In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity:
CNIACC - National Center for Information and Consumer Disputes Arbitration
GENERAL CONDITIONS The terms and conditions of TRONICLINE Lda. apply to all users of the website, and use of the website is subject to these terms.
USE OF THE ONLINE STORE The content of the TRONICLINE Lda online store. is for personal use, its use for commercial purposes is prohibited, as a copy or reproduction of products and services.
PRODUCTS AND RATES Prices include VAT at the legal rate. A TRONICLINE Lda. can change products, prices and conditions without prior notice.
TECHNICAL SUPPORT Purchase of products does not include installation or telephone support. Manuals and videos are available online. For questions, the customer can hire technical support via email or support page.
DAMAGED PRODUCTS The products have a guarantee of 3 years unless otherwise indicated by the brand. Before submitting a product for review, the company will try to resolve the problem remotely. The customer is responsible for shipping costs for analysis. The warranty covers manufacturing defects, but excludes damage due to incorrect installation, negligent use, and other causes. Obsolete products will be replaced with equivalents.
ORDER SHIPMENTS After shipment, the customer receives an email with the tracking number. Orders are delivered on business days, and the delivery address must be correct to avoid returns and additional costs.
ORDER RECEIPT The customer must check the integrity of the order upon receipt. If there is damage, these must be noted on the receipt document.
PAYMENT METHODS Payment methods include credit card, PayPal, Multibanco and MBWAY. Transactions are secure, protected by SSL.